Terms & Conditions

General terms & conditions

1. G2 - Our price guarantee & prices on our site [ top ]
   
   In the event of any problems with our website causing incorrect pricing/availability, we will endeavour to contact you within 24 hours. If payment has been taken already, then you will be given the opportunity to pay the remaining outstanding balance (or deposit if applicable) or the option of having all monies paid refunded to your card without charge. Please note, prices provided over the telephone are to be used as a guide only. We will not honour any rate that is claimed to have been given over the telephone.
   
   Our website contains live availability of thousands of travel products worldwide. Special offers and availability can be added and removed at a moments notice, and as such we cannot guarantee the length of time offers will be available on our site. Any offers based on stay for a certain number of nights, and pay for another number of nights, do not apply during fair periods.
   
   As the site is live, prices are based on constantly fluctuating exchange rates, which means that our prices can rise and fall at any time. Some products have floating rates that change daily. We will not accept any requests for a refund on the basis that our selling price was, on the day, close to or above the rack rate.
   
   The total value of accommodations (located on the valuation/booking page) is payable as per the payment terms you have been advised. There are no hidden costs, the price you see is the price you pay.
   
   
   • TTA agents
     Invoice - no deposit required with balance due no later than 10 days after your clients return from their holiday.
     Card - 10% deposit with balance payable no later than 30 days prior to arrival.
   • ABTA agents
     Invoice - no deposit required with balance due no later than 14 days prior to your clients arrival date.
     Card - 10% deposit with balance payable no later than 30 days prior to arrival.
   • All other agents
     Please confirm your payment terms by contacting support@wshtravel.com
     
     
     
2. G3 - Loyalty discount [ top ]
   
   Agents of Winter Sunshine Holidays already receive a nett rate and as such loyalty discount cannot be offered to agents.
   
   
   
3. G8 - Cancellation procedure & charges [ top ]
   
   We must receive either written or emailed confirmation from you, stating that you wish to cancel your booking, and that you understand that the below applicable charge will be made. We will respond confirming receipt of your cancellation request. If you have not received confirmation from us within 3 days, it is possible that we may not have received your notice. On request, a cancellation invoice can be provided for insurance purposes.
   
   If you wish to cancel only part of a product (e.g. in the case of accommodation, one room), the below applicable cancellation charge will be made only on the rooms/apartments being cancelled. In addition you will also be required to pay the amendment/modification administration charge of £25. This additional charge must be made as there is more administrative work involved in cancelling parts of bookings.
   
   If we have to cancel accommodation arranged directly with a hotel, through no fault of our own, we will endeavour to offer an equivalent or better substitute, or all monies paid will be returned to you. Should you decide to cancel your accommodation after we have confirmed your booking, the following charges will be applicable.
   
   STANDARD WEBSITE BOOKINGS (5 rooms or less)
   
   
   • up to 14 days prior to arrival date… FREE OF CHARGE
   • within 14 days prior to arrival date… 100% of the total cost of the product

   MANUAL GROUP BOOKINGS (6 rooms or more)

   • up to 14 days prior to arrival date… equal to the total cost of the deposit paid
   • within 14 days prior to arrival date… 100% of the total cost of the product